Wow, just like Crime Mob, my ACRL Panel group is being Hated On Mostly. Apparently our talk left people feeling “ridiculed” and “angry”—which is better than bored and complacent, but I don’t really like being a catalyst of negativity.
The Chronicle provides some details, but this link will expire in a few days: "Are Reference Desks Dying Out?"
Anyway, I apologize to Kathy DeMey and Eric Frierson if they were offended by anything I said. Our objective was to think critically about the function and future of the Reference Desk, but I guess some people took it personal.
I consider myself an explorer—not a policy maker. I’ll leave it up to others to do the research, establish best practices and write the official ACRL social networking guidelines. I evaded questions at the conference because I don’t have the answers. I can’t tell people what will work at their library. There is no nice model to follow. No path. I simply try and fail and try and fail and every so often find gold. I help more patrons via social networking, course management placement, IM, and other outreach methods than I do at the Ref desk. So I’ll keep doing it. Sorry to disappoint everyone.