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December 07, 2010


Kate Peterson

Interesting. Reminds me, sort of, safety nets: http://conservancy.umn.edu/handle/42384


Thanks for sharing. Jerilyn's version is far more articulate! But yeah, same general concept. I wasn't thinking in terms of improving the user-experience per say, but just making it easier for them to get the level of help they need compared with resources we have available. Thanks for reading!

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